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For pickup-point owners and managers

Pickup-point software: intake, storage cells and handover

Find the right parcel by track or phone and verify handover at the counter. Intake, cells and handover live in one account; reconcile COD separately from shop revenue.

Subscription follows your account plan; devices, labels, card acquiring and notifications are separate.

No card to register. Choose Pickup point and prepare your carrier and storage cells.

Start with a manifest or scan. Connections to every carrier and partial handover are not included.

  • Scan or import a carrier manifest
  • Find by track or phone and locate the storage cell
  • Verify the recipient; issue or return the whole parcel

Does this fit your pickup point?

A good fit when

  • You need your own parcel records: intake, cells, search by track or phone and whole-parcel handover
  • COD must be reconciled separately from shop revenue

Check separately

  • Carrier integrations: there is no ready connection to every carrier — start with a manifest file or scan
  • No partial handover or partial return: parcels are processed whole
Check your carrier →
Your data and pricesTest before migrationConnections vary by country and plan
parcel lookup
Track
physical location
Cell
verification
Recipient
transit funds
COD

How your team works

Intake

  • Scan or manifest import
  • Batch reconciliation
  • Storage cell and deadline
Where to start →

Storage

  • Search and cell map
  • Deadline review
  • Scan inventory
Where to start →

Handover

  • Track or phone lookup
  • Recipient check and parcel scan
  • COD settlement
Where to start →

Owner

  • Carrier returns
  • Settlement summary
  • COD separate from revenue
Where to start →

What you need to start

Carrier rules

Manifest, deadlines, verification and compensation. Registration does not create a carrier contract.

Labelled storage

Match the rack, shelf and cell map to physical locations.

Staff device

Browser, internet and keyboard-mode scanner. Test label printing separately.

Taking payment

Prepare COD collection; terminals, POS and country-specific receipts connect separately.

Your first workflow

  1. 1

    Configure the point

    Carrier, storage deadline, recipient checks and rack/cell map.

  2. 2

    Receive one parcel

    Scan or enter the track; review carrier, recipient, amount and cell.

  3. 3

    Test handover

    Find the parcel, verify the recipient and scan it. Complete COD payment before issuing.

Try your own example

Product steps, not testimonials or promised results.

  • Parcels in storage

    Parcels in storage at a pickup point: cell, tracking number, carrier, phone tail, storage deadline and a cell occupancy map
    Real screen, test data, 3 October 2026. Every parcel sits in its own cell with a storage deadline
  • Handover by tracking number

    Parcel handover by tracking number: carrier, cell, recipient, phone, storage deadline and the recipient check step
    Real screen, test data, 3 October 2026. Staff see the cell and verify the recipient before handover

Test a parcel before the first shift

A workflow based on the Parcels section, not proof of hardware compatibility or carrier integration.

  1. 1

    Received and stored

    Enter a test track and recipient. Match the assigned cell to its shelf and complete intake.

    Intake checklist →
  2. 2

    Found and verified the recipient

    Another staff member finds the parcel, verifies the recipient and scans the actual parcel. There is no partial handover — only the whole parcel.

    Handover checks →
  3. 3

    Issued and reconciled

    Confirm COD payment where needed. Check the status and carrier settlement amount; COD is not shop revenue.

    Carrier settlements →

How it works in practice

  • A pickup point worker hands a parcel to a customer, with a tablet showing the Cenaly handover screen on the counter
    Illustration; the screen shows the real interface, test data, 3 October 2026. Handover at the pickup counter
  • Pickup point racks with numbered shelves and parcel boxes of different sizes
    Illustration. Rack cells are the storage addresses of parcels

Where it helps the owner

One carrier

Example: import a small batch and match received parcels to the manifest.

Several carriers

Example: configure deadlines and rules per carrier, then reconcile their COD and fees separately.

A point inside a shop

Example: parcels and sales share a counter. Measure search and handover time while keeping transit funds separate.

Example situations. Measure time and costs with your own operations.

Budget per parcel handled

Budget per parcel handled

An account subscription with limits for locations, devices, items, orders and languages. Equipment, acquiring and paid AI operations may cost extra.

Point costs and settlements

  • Account subscription with plan limits; brand prices are linked below
  • Devices, labels, payment processing and notifications have separate costs
  • Carrier compensation follows your agreement
  • Example unit economics: compensation minus staff time, storage, supplies and payment fees
All plans and the feature comparison → Discuss setup and costs →

Before choosing a plan

Start account setup, then check your plan for the point, POS and staff. Complete handover with hardware is not promised as free.

Open a pickup-point account

No card to register. Choose Pickup point and prepare your carrier and storage cells.

What to consider before you start

  • No partial purchase or return: handle the whole parcel.
  • Connections to every carrier system are not promised; start with files, scans or announce API.
  • Registration does not provide a franchise, carrier contract, parcel volume or guaranteed income.

Test your workflow and required connections before migrating data.

Frequently asked questions

Can it work inside a shop?

Yes. Configure the pickup point and enable shop sections separately. Keep carrier transit funds separate from sales.

Must I connect a carrier API first?

No. Start with a scan or tested manifest file. Check each file format and integration before daily use.

Details for every screen are in the help centre. Where to start →

Test one intake and one handover

Configure a carrier and cell, then walk through a test parcel with staff before migrating current stock.

No card to register. Choose Pickup point and prepare your carrier and storage cells.