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Telephony

PBX, calls and AI reception; connect a number, phone or gateway.

190 articles

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PBX & call handling

Telefoni: PBX sendiri PBX internal outlet di panel: saluran dan nomor, ekstensi dan grup panggilan, perutean dan jadwal, rekaman dan analitik panggilan, sekretaris AI dan prompter, telepon dan gateway — ikhtisar bagian dan cara memulai

Panggilan: rekaman dan analitik percakapan Rekaman percakapan, pengenalan dan analisis AI, tag dan otomatisasi, kumpulan data untuk metrik, call center operator — bagian «Panggilan»
Sekretaris AI Robot panggilan masuk: persona dan suara, kuesioner, aturan perutean, tindakan yang diizinkan, anti-spam, batas dan simulator teks
Prompter operator Petunjuk untuk staf selama panggilan dari basis pengetahuan di atas transkrip langsung: cara mengaktifkan, apa yang dilihat operator, batasan
API dan MCP untuk PBX mandiri Kunci dan hak akses, REST API, server MCP untuk Claude dan Cursor, menghubungkan ChatGPT dan claude.ai via OAuth tanpa kunci, contoh, limit, dan eror
Your PBX REST API Every PBX REST API method with permissions, parameters and responses: call log, recordings and transcripts, click-to-call, forwarding and do-not-disturb, metrics, call rules, settings import, errors and ready-made scenarios
Your PBX MCP server Connect your PBX to Claude, ChatGPT, Cursor and VS Code: with a key or with OAuth without a key, a catalogue of 33 tools, example conversations, raw JSON-RPC, errors and security
Call event webhooks Call events delivered to your server in real time: creating a webhook, the bodies of all five events, signature checks in Node.js, Python, PHP and Go, retries and duplicates, the event feed without your own server, debugging
Pengecekan nomor masuk PBX PBX memeriksa sendiri apakah panggilan sampai ke nomor Anda: menelepon dirinya sendiri lewat jalur lain tanpa mengangkat gagang, lalu memberi tahu jika sebuah nomor berhenti menerima panggilan — pengaktifan, pengaturan, hasil, dan batasan
Line number: which of your numbers was called How the PBX tells which of your numbers a caller dialled: where the provider passes the line number, discovered numbers and a number's own route
AI call translation AI translates a phone call both ways during the conversation: turning it on as the owner, the “Live translation” button in Cenaly Phone and the *88 code on desk phones, languages, price, why the button is missing and limitations
Cenaly Phone: several places, auto-answer, sign-out and password The “Where do you take calls?” window and calls from several places at once (including two employers), auto-answer with the Home button and the phone system’s auto-answer guard, intercom, disconnecting a place vs signing out, “Forgot password?” — Android, iPhone, Windows and the browser extension
Cenaly Phone: calls from tel: links A number link from a website, an email or a message opens in Cenaly Phone's Dial and you place the call yourself: Android (“Open with” → Always), iPhone with iOS 18.2 (default calling app), Windows (Default apps → TEL), the web phone and the extension; how to go back, emergency numbers
Cenaly Phone: the call window — connection quality, transcript and assistant The “Connection 4.8/5” line and a sheet with live figures, the Noise reduction, Transcript and Assistant chips, a live transcript of both sides, hints and the “Don't forget” checklist, the assistant on your own call and refusal reasons — Android, iPhone, Windows, the extension and the web phone
Hotel telephony: the room phone on the guest's smartphone Rooms ↔ extensions, the room QR and the front desk's one-time code, connecting a guest on Android and iPhone, protection against a leaked QR, check-out and room moves, outside calls, front desk work and common problems

Cenaly Phone — the staff phone app

Cenaly Phone untuk iPhone: memulai Telepon kerja staf di iPhone: masuk dengan email atau kode, menghubungkan iPhone ini ke nomor kerja Anda, uji koneksi pertama, dan apa saja yang ada di aplikasi

Phones by brand & model

Ringkasan: menghubungkan telepon ke PBX Data akses apa yang diberikan panel admin, apa yang diisi di telepon SIP mana pun, jaringan dan port, reset ke pengaturan pabrik, daftar merek yang didukung

Network, softphones & reset

Phone troubleshooting

SIP providers by country

Ringkasan: menghubungkan nomor penyedia ke PBX Dua mode SIP trunk (registrasi dan berdasarkan IP), apa yang ditanyakan ke penyedia, apa yang diisi di panel admin, jaringan dan kompatibilitas, pengecekan dan kesalahan umum, daftar negara

Gateways by brand & line type

Ringkasan: gateway GSM, saluran telepon kota, atau ISDN di PBX Anda Empat jenis gateway (GSM/LTE, FXO, ISDN, FXS), bagaimana PBX kami melihat gateway (sebagai ekstensi), apa yang diisi di gateway mana pun, ke mana mengarahkan panggilan masuk, apa yang belum berfungsi, jaringan, pengecekan, reset, daftar keluarga dan negara