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Telephony

PBX, calls and AI reception; connect a number, phone or gateway.

190 articles

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PBX & call handling

电话通讯：专属云 PBX 控制台中的门店专属云PBX系统：线路与号码、分机与呼叫组、路由与时间表、通话录音与分析、AI接线员与提词助手、电话与网关——板块概览与入门指南

通话：录音与语音分析通话录音、语音识别与AI解析、标签与自动化、指标数据集、坐席呼叫中心——“通话”板块
AI接线员呼入机器人：人设与音色、问卷调查、路由规则、授权操作、防骚扰拦截、额度与文本模拟器
坐席提词助手通话过程中基于知识库在实时转写文本上为员工提供提示：如何启用、坐席界面展示及功能限制
自有电话系统（PBX）的 API 与 MCP 密钥与权限、REST API、适用于 Claude 和 Cursor 的 MCP 服务器、通过 OAuth 免密钥连接 ChatGPT 和 claude.ai、示例、限额与错误
Your PBX REST API Every PBX REST API method with permissions, parameters and responses: call log, recordings and transcripts, click-to-call, forwarding and do-not-disturb, metrics, call rules, settings import, errors and ready-made scenarios
Your PBX MCP server Connect your PBX to Claude, ChatGPT, Cursor and VS Code: with a key or with OAuth without a key, a catalogue of 33 tools, example conversations, raw JSON-RPC, errors and security
Call event webhooks Call events delivered to your server in real time: creating a webhook, the bodies of all five events, signature checks in Node.js, Python, PHP and Go, retries and duplicates, the event feed without your own server, debugging
PBX 来电号码检测 PBX 会自行检查来电能否打到您的号码：通过另一条线路给自己拨打，不接听，并在号码不再接听来电时通知您——启用、设置、结果与限制
Line number: which of your numbers was called How the PBX tells which of your numbers a caller dialled: where the provider passes the line number, discovered numbers and a number's own route
AI call translation AI translates a phone call both ways during the conversation: turning it on as the owner, the “Live translation” button in Cenaly Phone and the *88 code on desk phones, languages, price, why the button is missing and limitations
Cenaly Phone: several places, auto-answer, sign-out and password The “Where do you take calls?” window and calls from several places at once (including two employers), auto-answer with the Home button and the phone system’s auto-answer guard, intercom, disconnecting a place vs signing out, “Forgot password?” — Android, iPhone, Windows and the browser extension
Cenaly Phone: calls from tel: links A number link from a website, an email or a message opens in Cenaly Phone's Dial and you place the call yourself: Android (“Open with” → Always), iPhone with iOS 18.2 (default calling app), Windows (Default apps → TEL), the web phone and the extension; how to go back, emergency numbers
Cenaly Phone: the call window — connection quality, transcript and assistant The “Connection 4.8/5” line and a sheet with live figures, the Noise reduction, Transcript and Assistant chips, a live transcript of both sides, hints and the “Don't forget” checklist, the assistant on your own call and refusal reasons — Android, iPhone, Windows, the extension and the web phone
Hotel telephony: the room phone on the guest's smartphone Rooms ↔ extensions, the room QR and the front desk's one-time code, connecting a guest on Android and iPhone, protection against a leaked QR, check-out and room moves, outside calls, front desk work and common problems

Cenaly Phone — the staff phone app

Cenaly Phone 适用于 iPhone：入门指南 iPhone 上的员工工作电话：通过邮箱或验证码登录、将此 iPhone 绑定至工作号码、首次连接测试以及应用功能分布

Phones by brand & model

概览：将电话连接到 PBX 管理后台提供哪些账号信息，在任何 SIP 电话中填写什么，网络和端口，恢复出厂设置，支持的品牌列表

Network, softphones & reset

Phone troubleshooting

SIP providers by country

概览：将运营商号码连接到 PBX SIP 中继的两种模式（注册和按 IP），向运营商询问什么，在管理后台填写什么，网络和兼容性，检查和常见错误，国家列表

Gateways by brand & line type

概览：您的 PBX 中的 GSM 网关、市话线路或 ISDN 四种网关类型（GSM/LTE、FXO、ISDN、FXS），我们的 PBX 如何识别网关（作为分机），在任何网关中需要填写什么，将来电转到哪里，哪些功能暂不可用，网络、检查、重置，系列和国家列表