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Telephony

PBX, calls and AI reception; connect a number, phone or gateway.

190 articles

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PBX & call handling

Telefonija: sopstvena telefonska centrala Sopstvena telefonska centrala (PBX) objekta na kontrolnoj tabli: linije i brojevi, lokali i grupe za pozivanje, rutiranje i raspored, snimanje i analitika poziva, AI sekretar i šaptač, telefoni i gateway uređaji — pregled sekcije i kako početi

Pozivi: snimci i govorna analitika Snimci razgovora, prepoznavanje i AI analiza, oznake i automatizacije, skupovi podataka za metrike, operaterski kol-centar — sekcija „Pozivi“
AI sekretar Robot za dolazne pozive: persona i glas, upitnici, pravila rutiranja, dozvoljene radnje, zaštita od spama, limiti i tekstualni simulator
Šaptač za operatera Sugestije zaposlenom tokom razgovora iz baze znanja preko transkripta uživo: kako uključiti, šta operater vidi, ograničenja
API i MCP sopstvene telefonske centrale Ključevi i dozvole, REST API, MCP server za Claude i Cursor, povezivanje ChatGPT i claude.ai preko OAuth-a bez ključa, primeri, ograničenja i greške
Your PBX REST API Every PBX REST API method with permissions, parameters and responses: call log, recordings and transcripts, click-to-call, forwarding and do-not-disturb, metrics, call rules, settings import, errors and ready-made scenarios
Your PBX MCP server Connect your PBX to Claude, ChatGPT, Cursor and VS Code: with a key or with OAuth without a key, a catalogue of 33 tools, example conversations, raw JSON-RPC, errors and security
Call event webhooks Call events delivered to your server in real time: creating a webhook, the bodies of all five events, signature checks in Node.js, Python, PHP and Go, retries and duplicates, the event feed without your own server, debugging
Provera dolaznih brojeva PBX-a PBX sam proverava da li pozivi stižu na vaše brojeve: zove sebe drugom linijom, ne podižući slušalicu, i javlja ako broj prestane da prima pozive — uključivanje, podešavanja, rezultati i ograničenja
Line number: which of your numbers was called How the PBX tells which of your numbers a caller dialled: where the provider passes the line number, discovered numbers and a number's own route
AI call translation AI translates a phone call both ways during the conversation: turning it on as the owner, the “Live translation” button in Cenaly Phone and the *88 code on desk phones, languages, price, why the button is missing and limitations
Cenaly Phone: several places, auto-answer, sign-out and password The “Where do you take calls?” window and calls from several places at once (including two employers), auto-answer with the Home button and the phone system’s auto-answer guard, intercom, disconnecting a place vs signing out, “Forgot password?” — Android, iPhone, Windows and the browser extension
Cenaly Phone: calls from tel: links A number link from a website, an email or a message opens in Cenaly Phone's Dial and you place the call yourself: Android (“Open with” → Always), iPhone with iOS 18.2 (default calling app), Windows (Default apps → TEL), the web phone and the extension; how to go back, emergency numbers
Cenaly Phone: the call window — connection quality, transcript and assistant The “Connection 4.8/5” line and a sheet with live figures, the Noise reduction, Transcript and Assistant chips, a live transcript of both sides, hints and the “Don't forget” checklist, the assistant on your own call and refusal reasons — Android, iPhone, Windows, the extension and the web phone
Hotel telephony: the room phone on the guest's smartphone Rooms ↔ extensions, the room QR and the front desk's one-time code, connecting a guest on Android and iPhone, protection against a leaked QR, check-out and room moves, outside calls, front desk work and common problems

Cenaly Phone — the staff phone app

Cenaly Phone za iPhone: početak rada Poslovni telefon zaposlenog na iPhone-u: prijava putem e-pošte ili koda, povezivanje ovog iPhone-a sa poslovnim brojem, prva provera veze i gde se šta nalazi u aplikaciji

Phones by brand & model

Pregled: povezivanje telefona na PBX centralu Koje podatke izdaje administracija, šta uneti u bilo koji SIP telefon, mreža i portovi, reset na fabrička podešavanja, spisak podržanih marki

Network, softphones & reset

Phone troubleshooting

SIP providers by country

Pregled: povezivanje broja provajdera na PBX centralu Dva režima SIP trunka (registracija i po IP-u), šta pitati provajdera, šta uneti u administraciju, mreža i kompatibilnost, provera i tipične greške, spisak zemalja

Gateways by brand & line type

Pregled: GSM gejtvej, gradska linija ili ISDN u vašoj PBX centrali Četiri tipa gejtveja (GSM/LTE, FXO, ISDN, FXS), kako naša PBX centrala vidi gejtvej (kao lokal), šta uneti u bilo koji gejtvej, kuda usmeriti dolazne pozive, šta još ne radi, mreža, provera, reset, spisak porodica i zemalja